Quest - Module Webinars

 

Customer Journey - 5 December 2023

The key purpose of the Customer Journey module is to assess what commitment your organisation has made to delivering a high-quality, bespoke customer journey, that has been developed to create strong customer loyalty creating a friendly and welcoming environment.

Please see below for our webinar presentation from 5 December 2023, which goes through the Customer Journey module:

Quest Customer Journey Webinar - December 2023

 

 

Quest 2022 - Launch Webinars

 

General Introduction - 9 August 2022

Quest and Quest Plus are new assessment types, with the first assessment starting from 1st September 2022, designed to help facilities re-strengthen their core operational standards. 

Please see below for our webinar presentation from 9 August 2022, which explains the changes to Quest from September 2022.

General Introduction Webinar - August 2022

 

Tackling Inequalities in Leisure Standard - 10 August 2022

The Tackling Inequalities in Leisure Standard has been developed in partnership with Activity Alliance. The Standard will provide an alternative option to the current Inclusive Fitness Initiative which will cease to operate from September 2022. 

Please see below for our webinar presentation from 10 August 2022, which explains the Tackling Inequalities in Leisure Standard:

Tackling Inequalities in Leisure Standard Webinar - August 2022

 

 

* Please note prices included in these presentations have since been updated. Our current costs can be found here:

Quest - Types of Assessment

Swim England Learn to Swim Accreditation is a quality mark for swim schools and operators delivering the Learn to Swim Programme. Learn to Swim Accreditation recognises excellence in governance, sustainability and effectiveness and raises the profile of your Learn to Swim Programme offer.

This includes swim schools, school swimming programmes, local authority operators, leisure trusts, private leisure providers and multi-site organisations.

Once Accredited, you will receive a certificate, personalised plaque and the Swim England Accredited Provider logo. These quality marks can be displayed at your facility and used on all your promotional material to help parents and learners identify you as a Learn to Swim Accredited Provider.

 

You are able to complete the Swim England Learn to Swim Accreditation either as a standalone assessment or as part of a two-day Quest Plus Assessment.

To achieve the Accreditation, you will need to select one of the assessment options below.

 

Standalone Assessment

The ‘Standalone Assessment’ is approximately half a day review of your current practices and procedures with an experienced assessor; and must take place when your swimming lesson programme is running.

If you choose this option, we will confirm a date and assign an assessor to your facility and the process can begin. 

If you would like to complete a Standalone Assessment, please complete a copy of our application form: Swim England Learn to Swim Application Form

The cost will be £595 plus VAT and once achieved the award lasts for two years.

 

Module Guidance Notes:

 

Quest Plus Assessment

Facilities can also complete the Swim England Learn to Swim Accreditation, through a two-day Quest Plus Assessment.

If you would like to complete a two-day Quest Plus Assessment, please complete a copy of our online application form: Quest Application Form

The cost for Quest Plus is £1600 Plus VAT, and the award lasts for two years.

Please note "SPLUS28 Swim England Learn to Swim" cannot be selected alongside "SPLUS20 Swimming Lessons"

Please also note "SPLUS28 Swim England Learn to Swim" module now counts as two module choices. 

 

Module Guidance Notes:

 

Corporate Accreditation

Larger organisations can choose to accredit the whole of their facilities to ‘Swim England Learn to Swim’.

Any organisation with four or more eligible facilities can apply to be assessed as a ‘multi-site’:

  • Organisations with between four and 14 sites, three facilities will be assessed
  • Organisations with 15 plus sites, 20% of the organisation’s facilities will be assessed.

If all facilities pass, the whole organisation passes. On renewal of the accreditation different centres will be sampled, with new centres to the organisation being completed as priority.

The assessment process can still be undertaken either by the standalone assessment or via a Quest Plus assessment.

 

Achieving the Accreditation

To achieve the Swim England Learn to Swim Accreditation

  • You must pass all individual questions in the Swim England Learn to Swim module
  • You must pass the Compliance Declaration.

By achieving the award, you will receive a certificate from Swim England to showcase your achievement.

Introduction

The new "Exercise Referral Standard" was launched back in September 2022 and aims to provide a set of quality operating standards to help drive improvements and consistency in scheme delivery. It will include a review of the exercise referral scheme policies and procedures in conjuction with an observation of the delivery of the scheme.

  • The Standard can be completed as part of a two-day Quest Plus Assessment, or as an independent standalone assessment.
  • Please click the link for our webinar presentation from August, which explains the Standard in more detail: Exercise Referral Standard Webinar - August 2022

To achieve the Exercise Referral Standard you will need to select one of the following options:

 

Standalone Assessment

  • The Standalone Assessment is a 1-day review of your current practices and procedures with an experienced Assessor.
  • If you choose this option, we will confirm a date and assign an assessor to your facility and the process can begin. 
  • If you would like to complete a Standalone Assessment, please complete a copy of our application form: Exercise Referral Standard - Application
  • The cost will be £650 plus VAT and once achieved the Standard lasts for two years.

 

Module Guidance Notes:

 

Quest Plus Assessment

  • The "Exercise Referral Standard" has also been incorporated as a modules in ‘Quest Plus’, which is "GPLUS38 Exercise Referral Standard"
    • Please note this module counts as two module choices 
  • If you would like to complete a two-day Quest Plus Assessment, please complete a copy of our online application form: Quest Application Form
  • The cost for Quest Plus is £1600 Plus VAT, and the standard lasts for two years.

 

Module Guidance Notes:

 

Achieving the Standard

To achieve the Standard you must achieve at least a ‘Very Good’ banding.

By completing the Standard, you will receive a certificate to showcase your achievement.

If you have any questions or queries regarding the Exercise Referral Standard, please contact the Quest Team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Introduction

The new "Tackling Inequalities in Leisure Standard" replaced the Inclusive Fitness Initiative (IFI) back in September 2022 and has been co-written between Activity Alliance and Quest. The aim is to help leisure operators provide more inclusive and accessible physical activity opportunities for people from a range of inequality groups. The new standard is similar to IFI and covers accessible facilities and services offered. 

To achieve the Tackling Inequalities in Leisure Standard you will need to select one of the following options:

 

Standalone Assessment

  • The Standalone Assessment is a 1-day review of your current practices and procedures with an experienced Assessor.
  •  If you choose this option, we will confirm a date and assign an assessor to your facility and the process can begin. 
  • If you would like to complete a Standalone Assessment, please complete a copy of our application form: Tackling Inequalities in Leisure Standard - Application
  • The cost will be £650 plus VAT and once achieved the Standard lasts for two years.

 

Module Guidance Notes:

 

Quest Plus Assessment

  • The "Tackling Inequalities in Leisure Standard" has also been incorporated as two modules in ‘Quest Plus’, which are "Tackling Inequalities" and "Accessible Facilities".  
  • The "Tackling Inequalities" module is included as a Day 1 module, and is completed by all facilities. The "GPLUS39 Accessible Facilities" module needs to be selected as a module choice for Day 2. 
  • If you would like to complete a two-day Quest Plus Assessment, please complete a copy of our online application form: Quest Application Form
  • The cost for Quest Plus is £1600 Plus VAT, and the standard lasts for two years.
  • Please note you will not be awarded the separate Tackling Inequalities in Leisure Standard just for completing the 1-Day Quest assessment.

 

Module Guidance Notes:

 

Achieving the Standard

To achieve the Standard:

  • You must achieve at least a ‘Very Good’ banding in Tackling Inequalities
  • You must achieve at least a ‘Very Good’ banding in Accessible Facilities
  • You must pass the Compliance Declaration.

By completing the standard, you will receive a certificate to showcase your achievement.

If you have any questions or queries regarding the Tackling Inequalties in Leisure Standard, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.