Quest - Module Webinars
Customer Journey - 5 December 2023
The key purpose of the Customer Journey module is to assess what commitment your organisation has made to delivering a high-quality, bespoke customer journey, that has been developed to create strong customer loyalty creating a friendly and welcoming environment.
Please see below for our webinar presentation from 5 December 2023, which goes through the Customer Journey module:
Quest Customer Journey Webinar - December 2023
Quest 2022 - Launch Webinars
General Introduction - 9 August 2022
Quest and Quest Plus are new assessment types, with the first assessment starting from 1st September 2022, designed to help facilities re-strengthen their core operational standards.
Please see below for our webinar presentation from 9 August 2022, which explains the changes to Quest from September 2022.
General Introduction Webinar - August 2022
Tackling Inequalities in Leisure Standard - 10 August 2022
The Tackling Inequalities in Leisure Standard has been developed in partnership with Activity Alliance. The Standard will provide an alternative option to the current Inclusive Fitness Initiative which will cease to operate from September 2022.
Please see below for our webinar presentation from 10 August 2022, which explains the Tackling Inequalities in Leisure Standard:
* Please note prices included in these presentations have since been updated. Our current costs can be found here:
