Testimonials

"We've built a great rapport with David over the years, which makes the process so much more open and honest. We have completed Quest assessments for many years at Stoke Mandeville Stadium, giving our customers the confidence that we are running the centre to the required standards. We are now hoping to roll this out across our new contracts."

"Donna was absolutely fantastic throughout the assessment. She showed genuine interest in our programme, demonstrated deep knowledge in her field, and was incredibly supportive from start to finish. What stood out most was her thoughtful approach - she never rushed us and took the time to fully understand our needs and goals."

"Clive was great and offered suggestions that would positively impact our centre - we will be working to implement these. Clive was friendly, knowledgeable and helpful. Everyone enjoyed the assessment and it was a stress-free day for us that included positive and constructive feedback. I think this is a great benchmarking assessment."

"The Mystery Visit report gives the true reflection of the site's strengths and weaknesses though a customer's eyes. The report is detailed and the action plan as a whole is helpful. We will build a plan to improve over the next 12 months. Benchmarking across the area and the national average is featured in our client reports."

"It was a two-way exchange, where the assessor shared valuable ideas with us and took away some good practices he observed at the facility."

"I would strongly recommend Quest to other organisations, because it provides a comprehensive framework, designed to ensure that the leisure facility is continuously improving its services. Quest isn't just a quality assurance tool, but is used to help with strategic development, operational excellence and ensures a customer focussed service delivery from the team."

"We look forward to Quest, it gives us the opportunity to show and be assessed externally on what we do and what we deliver. We want the feedback both negative and positive and we learn from this, use this in order to improve our service based on the knowledge of the assessor"

“Professional & informative with suggestions being relayed throughout the assessment giving additional strengths to achieving standards and continuously improving on them.”

When it comes to establishing how effective organisations are at providing good service and well-balanced programmes Quest is leading the way. Valuable to the industry, the award guides the sector to consider the wider impacts that is has on the health and wellbeing of communities.

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve continually, challenging facility operators and sports development teams to demonstrate and share best practice.”