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Types of Assessment

 

Here you can find out about the different types of Quest for Facilities (FM) assessment.

From 1st January 2026, we will be launching our new Quest Assessments with updated modules and a new one-day format. This new Quest Assessment still includes a mystery visit with a one-day assessment.

There is no longer the option to select the two-day Quest Plus Assessment, however facilities can still choose to complete one of our three standards and accreditations in addition to their one-day assessment.  

This new one-day approach is based on customer feedback, and we hope it will help to reduce operational disruption and resource demands for facilities, whilst still looking at the core management principles and the impact on local communities.

 

Quest for Facilities

Quest

This includes a mystery visit and a one-day assessment (both completed by an experienced leisure manager), which is due every 12 months.

  • The mystery visit comprises of 3 core modules:
    • Programming and Inclusion
    • Customer Experience
    • Operational Standards.
  • The assessment comprises of 6 core modules:
    • Continuous Improvement
    • Empowering the Team
    • Driving Participation
    • Customer Delivery and Insights
    • Operational and Environmental Management 
    • Compliance Declaration

 

The bandings achieved are Unsatisfactory, Satisfactory, Good, Very Good or Excellent for each module and overall.

The cost will remain at £1295 plus VAT.

 

 

Quest with Additional Standards

Facilities can still complete the following external accreditations and standards alongside their Quest Assessment, at an extra cost.

Each standard is assessed separately with its own certificate and does not impact the overall Quest banding.

  • Tackling Inequalities in Leisure Standard - £125 Plus VAT
  • Exercise Referral Standard - £200 Plus VAT
  • Swim England Learn to Swim Accreditation - £200 Plus VAT

 

These standards must be selected on your application form or within 7 days of us receiving your purchase order number.

Both the Swim England Learn to Swim Accreditation and Exercise Referral Standard will be partially assessed at the one-day assessment, with the remainder completed online within a two-week window