The course is an ideal personal development tool in delivering excellence within your organisation using the latest best practice techniques.
- What Quest is and the objectives of the Quest Scheme
- Understand the structure of Quest
- How to prepare for the Mystery Visit and what the Mystery Visitor will be looking for
- Quest Modules and Guidance
- Knowledge of standards
- How to Prepare for the Assessment including staff and teams
- What to expect from the Assessment
- Learning from others
- Business Improvement
Cost is £1,990 Plus VAT.