In the webinar, we gave practical, actionable steps that operators can implement within their organisations to improve customer engagement and retention.

We used insight from Quest Mystery Visits and Active Insights data, providing them with the tools to boost their facility's customer retention and get more people active more often.

Please see below for our webinar presentation from 25 June 2024:

‘One Chance to Make a 1st Impression' Presentation

A link to the webinar recording is here if you missed it:

‘One Chance to Make a 1st Impression' Webinar