The team from Quest and Right Directions got together once again with Active Insight for the latest quarterly customer insight webinar!

As the festive season approaches, operators often worry about the annual drop-off in engagement after January. With the right approach to customer service, you can inspire loyalty that lasts. 

Discover how thoughtful customer experiences and retention-focused strategies can keep your customers committed all year round. As usual, we share Quest insight, Active Insight data, and best practices to emphasise what the sector is doing and the difference you can make.

Please see below for our webinar presentation from 10 December 2024:

‘Don't worry, they won't be gone by March...' Presentation

A link to the webinar recording is here if you missed it:

‘Don't worry, they won't be gone by March...' Webinar