Quest Team | Quest

"The Mystery Visit report gives the true reflection of the site's strengths and weaknesses though a customer's eyes. The report is detailed and the action plan as a whole is helpful. We will build a...

Ripley Leisure Centre

"We've built a great rapport with David over the years, which makes the process so much more open and honest. We have completed Quest assessments for many years at Stoke Mandeville Stadium, giving...

Stoke Mandeville Stadium

When it comes to establishing how effective organisations are at providing good service and well-balanced programmes Quest is leading the way. Valuable to the industry, the award guides the sector...

Gary Foley, Everyone Active

“Professional & informative with suggestions being relayed throughout the assessment giving additional strengths to achieving standards and continuously improving on them.”

Andy Smith, Everybody Health & Leisure

"We look forward to Quest, it gives us the opportunity to show and be assessed externally on what we do and what we deliver. We want the feedback both negative and positive and we learn from this,...

Adam Knight, Everyone Active

"It was a two-way exchange, where the assessor shared valuable ideas with us and took away some good practices he observed at the facility."

Aspire @ The Park

"Donna was absolutely fantastic throughout the assessment. She showed genuine interest in our programme, demonstrated deep knowledge in her field, and was incredibly supportive from start to finish....

Active North Yorkshire

"Clive was great and offered suggestions that would positively impact our centre - we will be working to implement these. Clive was friendly, knowledgeable and helpful. Everyone enjoyed the...

Ards Blair Mayne Wellbeing and Leisure Centre

"I would strongly recommend Quest to other organisations, because it provides a comprehensive framework, designed to ensure that the leisure facility is continuously improving its services. Quest...

Heywood Sports Village

"Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

Partners and Awards

Management of the Quest Scheme

This scheme has been managed by Right Directions (Management) Ltd since 2010, under contract with Sport England.